At 18thkilometer.com, we are dedicated to ensuring a seamless and enjoyable experience for all participants of our marathon and run events. We understand that circumstances may arise that could lead to the need for a refund. Please take a moment to review our refund policy outlined below.

1.Event Registration Refunds:

Refund Eligibility: Participants may be eligible for a refund in the following cases:

Event Cancellation: In the unfortunate event that we have to cancel an event due to unforeseen circumstances, participants will be entitled to a full refund. Double Payments: If you accidentally make duplicate payments for the same event registration, we will initiate a refund for the excess amount. Non-Refundable Situations: Refunds will not be issued in the following scenarios:

Participant Cancellation: If you choose to cancel your registration for an event, we regret that we won't be able to offer a refund. However, you may have the option to transfer your registration to another participant or defer it to a future event, subject to our transfer and deferral policies. Refund Process:

Initiating a Refund Request: To request a refund for a qualifying situation, please contact our support team at 18thkilometer@gmail.com within 15 days of the incident. Provide relevant details, including your name, event details, and proof of payment.

3. Refund Approval:

Our team will review your request and the provided documentation. Once approved, we will initiate the refund process.

2. Refund Timeline:

Refunds will be processed within 5-7 business days from the date of approval. The refunded amount will be returned to the original mode of payment.

4.Contact Us:

For any refund-related inquiries or to initiate a refund request, please email us at 18thkilometer@gmail.com. Our dedicated customer support team will assist you and guide you through the necessary steps.

We appreciate your understanding of our refund policy and your participation in our events. Your passion for running is what drives us to create exceptional experiences. If you have any questions or concerns, please don't hesitate to get in touch.